Dropped Side Bars

It took 2 1/2 to receive, I wanted one week after it was ordered and called talked to Randy he said they in the mail that day or next day (friday) waited another week talk to Tom said they were on the shelf with my name on them and said they would be shipped that day or fridaysame thing I was told a week earlier I Tom you are a Perfomance company and show me some Perfomance and put them in the mail I received them Sunday so it was2 1/2 weeks , there is room for improvement